Turn Feedback into Actionable Learning and Performance Insight
Evaluations and feedback within KnowHow are designed to go beyond simple course ratings and end-of-programme surveys. They provide structured, meaningful insight into learner experience, capability development, and real-world impact – enabling organisations to continuously improve learning effectiveness and performance outcomes.
By capturing feedback at key moments across the learning journey, organisations gain a clearer understanding of what is working, what needs improvement, and where targeted intervention will deliver the greatest value.
Continuous, Multi-Point Feedback
Track and Optimize Learning Effectiveness
Move beyond one-off evaluations by gathering feedback before, during, and after learning experiences.
KnowHow enables organisations to:
- Capture learner sentiment and expectations upfront
- Measure engagement and relevance during delivery
- Assess confidence, application, and impact post-learning
This continuous approach ensures feedback is timely, contextual, and directly linked to learning and performance objectives.
Evaluate Learning Impact, Not Just Satisfaction
Gain Clear Insights into Learner Performance
Evaluation frameworks can be aligned to:
- Skill and competency development
- behavioural change
- Performance improvement
- Confidence and readiness to apply learning
This enables organisations to demonstrate learning impact and justify investment with evidence – not assumptions.
Flexible Evaluation Models
Streamline Assessment Creation
Different learning initiatives require different evaluation approaches. KnowHow supports a range of evaluation models, including:
- Reaction and engagement feedback
- Knowledge and capability self-assessment
- Manager and peer feedback
- Post-learning application and impact reviews
Evaluations can be tailored per programme, audience, or learning type – from compliance and onboarding to leadership development and technical training.
Actionable Insights for Continuous Improvement
Holistic 360° Team Feedback
All evaluation data is consolidated into clear, accessible reports that highlight:
- Learning effectiveness and engagement trends
- Content relevance and quality insights
- Capability gaps and development needs
- Opportunities to optimise learning design
These insights support data-driven decisions that continuously improve both learner experience and organisational outcomes.
Key Benefits
Continuous Improvement through Learner Insights
- Measure learning impact, not just attendance or satisfaction
- Identify what drives performance and skill development
- Continuously improve learning quality and relevance
- Support evidence-based L&D and talent decisions
- Strengthen the link between learning, performance, and business outcomes.
Frequently Asked Questions
What is the purpose of the knowledge assessments?
The knowledge assessments help you measure how well learners understand the material taught in your courses. It provides insights into training effectiveness and learner performance.
What is a 360° evaluation?
A 360° evaluation provides feedback on an individual’s or team’s performance from multiple sources, such as peers, managers, and subordinates. It helps create a comprehensive view of performance and areas for improvement.
Can I use the opinion survey to gather feedback on company goals?
Yes, the Opinion Survey feature allows you to collect feedback on not just course content but also company initiatives, goals, or any area where you want learner input.
How does the platform help improve team performance?
With features like knowledge assessments and 360° evaluations, the platform identifies areas for improvement in both individual and team performance, allowing you to tailor future training or initiatives.
Can feedback collected be anonymous?
Yes, the platform allows for anonymous feedback collection through opinion surveys, ensuring that learners feel comfortable providing honest input.
Is it possible to reuse the same questions across different courses?
Yes, with the Question Bank feature, you can easily reuse the same questions in different assessments or courses, ensuring consistency and saving time.
